Política de reembolso
If products are defective in quality, we will send you new one freely.
Return Conditions
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once.
- The original shipping fee and Shipping Guarantee are non-refundable.
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
- Please refer to our sizing chart for decisions on your purchase. Returns due to sizing issues do not constitute as quality issues.
- Due to differences in design and style between items, there may be slight differences with different items in the same size. Please refer to actual measurements.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
Cancellation
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
Step 4: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team.
RETURN/EXCHANGE ADDRESS
601, Kunhong Building, No. 38, Xinhe Avenue, Shaqi Community, Xinqiao Street, Shenzhen, Guangdong, China
We’re available to support you via
Email: info@royalbagger.com
Service Phone Number/WhatsApp: (+86) 15017151529
We strive to respond to your questions within 24 hours.
Customer Service Chat Hours:
Monday - Saturday: 8am - 18pm EST
Now available in English.